Frequently Asked Questions

Before you place your order

How much does shipping cost?
Shipping costs will vary depending on the shipping destination and the number of items that you purchase
How long will it take to ship my order?
Orders typically ship within 3-7 business days. Shipping times vary based on the product and destination. To view estimated shipping times for your orders, please visit the Track Your Order page https://polo-outlets.com/track-order . You can track your package’s delivery progress at any time from this area.
I’m having issues placing an order.
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://polo-outlets.com/contact-us and we will work on resolving the issue as quickly as possible.

Order status questions

What is the status of my order?

You can keep track of your order at any time by visiting https://polo-outlets.com/track-order

I need help with a late order.
Orders from our store vary by shipping location If your order has not arrived after 30 business days, please contact customer service at https://polo-outlets.com/contact-us. You can keep track of your order at any time by visiting https://polo-outlets.com/track-order.
My tracking number isn’t working.
Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact Customer Service https://polo-outlets.com/contact-us

I’d like to modify my order.

I’d like to modify my order.

Because our orders are custom produced, we offer address changes for a short period of time (24 hours) after your order is placed. To see if your order is still eligible to be changed, visit https://polo-outlets.com/track-order.

I’d like to cancel my order.

Because our orders are custom produced, we offer order cancellations for a short period of time (24 hours) after your order is placed. To see if your order still qualifies for cancellation, visit https://polo-outlets.com/track-order.

My order is missing or defective.

We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim at https://polo-outlets.com/contact-us to request a replacement.

Payment

What payment methods do you accept?

We currently accept the following forms of payment:

– Paypal

– Credit Cards: We accept Visa, American Express, Mastercard, and Discover

– Debit Cards: We accept debit cards featuring the Mastercard or Visa logo. If you’re paying with a pre-paid debit card, you must register them before using them for online purchases. You can do this by following instructions on the card or contacting their own support teams.

* We also accept international credit cards. Please note that some credit card companies may charge foreign transaction fees when you are making a purchase that is not in their native currency. All such fees are the responsibility of the purchaser.

How secure is my payment?

We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. In the case of a suspicious or declined transaction, our company may contact you to confirm the validity and ensure your identity or cancel that order with full notification.

On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.

Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength. This is often symbolized on most web-browsers by a small padlock appearing on the bottom bar of the window and the address of the window changing from https:// to https://, meaning a secure connection. In the event that an order cannot be completed, please contact our Customer Service. If our website cannot establish a secure connection, we will not risk your confidential information (it will not be transmitted).

What is the security code?
Credit and debit cards have a security code located on them to offer additional protection. For most cards it will be a 3-4 digit number located on the back. For American Express cards, look on the front side for a 3-4 digit number.
Is my credit/debit card charged as soon as I order a product?
Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.

Shipping, Returns and Exchanges

What is your return policy?

Because our products are custom printed and unique to each campaign, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.

You must submit a claim within 15 days of the delivery date.

If there’s an issue with your product, please submit a claim through our contact form at https://polo-outlets.com/contact-us. You’ll need your order number as well as the email address used to place the order.

We will use this information to look into a replacement and prevent future errors.

Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Please note that customers are responsible for return shipping rates.

How long does a replacement, refund, or return take to process?

We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5 – 10 business days for processing.

Qualified refunds are processed immediately, but it may take 5-10 business days to appear on your statement depending on your method of payment.

If we request that your item is returned to us, we’ll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.

How long will it take to ship my order?

DTG & Screen Print (3-7 business days)

Classic T-shirt, Premium Fit Mens Tee, Premium Fit Ladies Tee, Youth T-shirt, Hooded Sweatshirt, Ladies T-shirt, V-neck T-shirt, Long Sleeve Tee, Crewneck Sweatshirt, Unisex Tank, Ladies Flowy Tank, Classic Long Sleeve Tee, Baseball Tee.

Shipping Times (After shipped)
  • During off-peak months:
    • USA: 1-2 weeks (Standard shipping, contact us for express method, poster 2-3 weeks)
    • International: 4-5 weeks (Standard shipping, contact us for express method)
  • For Christmas Season, we are not guaranteed to deliver on time (before Christmas) if you place the order after 12/04

Peak Times:

Year to year can be different.  However, we use these times of the year as our peak times. Please keep in mind that shipping times also play a factor in the overall delivery times for orders.

  • Valentines Day – February 14th
  • St Patrick’s Day – March 17th
  • Easter – End of March
  • Mother’s Day – May around the 3rd weekend
  • Father’s Day –  June around the 3rd weekend
  • 4th of July – July 4th
  • Back to School -College Sports August thru the middle of September
  • Halloween – October 31st
  • Thanksgiving – November 25th
  • Christmas/New Years  December 25th & January 1st